We want you to always have an easy way to contact us.
- Help Center: Find immediate answers to the most common questions.
- Online chat: Live chat available on our website (tala.ph) and InApp — look for the orange message icon at the bottom-right corner. Service hours: 6:00 AM – 12:00 Midnight (PHT).
- Contact form: Visit https://gotala.co/help to submit a request. Our team will respond as soon as possible.
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Via Viber by scanning this QR code:
To help us check your account easily, remember to include the following details in your message:
Your full name
- Your Tala-registered mobile number or email address
Front photo of the valid ID you submitted when opening a Tala account
A selfie holding your valid ID
For self-help, you can also check out our Help Center.
Safety Reminder: For your protection, only contact us through our official contact channels. Never share your Tala account details on Facebook, Facebook Messenger, and don't send them to fake Tala emails ending in gmail.com, yahoo.com, outlook.com.