Tala Credit

Borrow Your Way

• How do I compute my total payment with the updated processing fee?
• What are the payment terms and fees with Tala?
• What are the features of Tala’s new credit line?
• Why is Tala offering a new product?
• Why choose Tala?

Tips for Success

• Do I need to update my Tala app?
• How do I ensure I’m on track for repayment?
• How do I choose the right date to repay Tala?
• How do I select the right amount to borrow?

Cashing Out from Tala

• When will I receive the funds into my GCash Account?
• Why can’t I select my Bank(s) to cash out from Tala?
• Are there deductions from the total cash amount I will receive?
• Where can I cash out or withdraw the amount that I borrowed from Tala?
• Can I withdraw multiple times until I reach my approved Tala limit?
• What is my Tala limit and credit line?

Repayment & Limit Growth

• If I make partial payments or installments, will my daily service fee change?
• Can I make partial payments or pay in installments?
• If I pay earlier than my repayment date, will my daily fee change?
• Can I pay earlier than my repayment date?
• How can I increase my Tala limit?

Repayment Concerns

• Will you contact my friends and relatives if I don’t pay on my repayment date?
• How much is the late fee?
• What happens if I repay late - is there a corresponding late fee?
• What if I can’t pay by my repayment date?

Borrowing Again

• Why was my reapplication rejected?
• Can I borrow more while I still have an outstanding balance to repay?
• Will my Tala limit increase the next time I borrow?
• Do I have to go through the entire application process to borrow again?
• When can I borrow from Tala again?

Customer Support

• Where can I know more about how Tala collects and processes my personal data?
• How can I contact Tala for help?