How do I change my registered phone number?

If you still have a balance on your account you must settle your current loan before we can update your phone number.


If you do not have an existing loan, kindly send the following information to for security and verification purposes so we can process your request:

  1. Full Name:
  2. Middle Name:
  3. Tala Registered Number
  4. Last Approved Loan Amount:
  5. Latest Photo of Front and Back of ID (please take a new photo of your ID)
  6. Record a short video - For your security and protection, we would like to ask you to take a video of yourself holding your government-issued ID while stating the following: Name, Date today, and YOUR REQUEST (e.g. change my mobile number from 0922XXXXXXX to 0917XXXXXXX; link my account to my device, etc.)
  7. Type your NEW mobile number:
  8. Reason for changing your mobile number:
Last updated:
Was this article helpful?
178 out of 198 found this helpful