Any security tips for claiming or paying the loan?

1. Loan applications, repayments, and disbursements can only be done through the Tala app - NOT through any third-party service.


To claim your loan, you may select your preferred cash-out channel inside the Tala app and receive the claiming details through the SMS sent to your registered mobile number.


2. Cebuana Lhuillier, MLhuillier,, 7-Eleven, GCash and PayMaya are Tala’s only authorized payment methods. Payments NOT made through these channels will NOT be processed. Tala does not authorize any agents to process payments on behalf of customers.

Tala's Payment Channels: Cebuana Lhuillier, MLhuillier,, 7eleven (CLiQQ machine / CLiQQ App), GCash or PayMaya


  • If you choose Mlhuillier or as your payment channel, you will receive an SMS with the payment link.
  • If you choose Cebuana Lhuillier, 7eleven (CliQQ), GCash - Pay Bills, or PayMaya as your payment channel, the payment details will show in the Tala app and the validity period of the reference number.Screen_Shot_2021-04-14_at_10.20.22_PM.png

3. DO NOT share your reference number with others to prevent falling prey to online scams.


Should you need assistance, please make sure to reach out to our authorized contact channels.

We are NOT using Facebook Messenger to reach out to our customers. Our official Facebook page, "Tala" has more than 700k likes and followers and most importantly, it has a verified badge which means Facebook has confirmed that it is the authentic page of Tala.

Be safe from scammers, ka-Tala!


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