I made a full payment, but my Tala App says that I still have an unpaid balance.

Any time you make a payment, please give us 24 hours to apply the payment to your account before contacting us. If after 24 hours you still do not see your payment reflected on your Tala app, contact us at webform with the following information:

A clear picture of your payment receipt OR
A clear picture of the Coins confirmation message (SMS from NXMS)

We need to be able to see ALL of the following information:
Invoice ID
Amount
Date and Time of payment

Once we have ALL this information, we will be able to look into your account and take the necessary actions. 

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