Please contact us via the Tala App to request this change, or you can email us through our web form. Kindly provide us with the following for security purposes:
- Full Name:
- Tala registered number or email address:
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Photo of your front of ID (Driver's License, UMID, Voter's ID (Digitized), Passport, SSS ID, Postal ID (NEW), PhilSys / National ID)
- If primary ID is unavailable, provide two secondary IDs such as Voter’s ID (non-digitized), Philhealth, or TIN.
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Record a short video of your request while holding your front of ID
- Sample of request: "I would like to reset my PIN, I would like to change my device.."
Watch this video: How to change your Tala-registered mobile number