How can I use my existing Tala account with a new phone? What do I do if I lost my phone?

If you do not owe anything on your loan, you may contact us and we will reassign your account to your new phone.

If you still have a balance on your account you must settle your current loan before we can assign your new device.

To settle your payment without using the Tala app, we can send you a manual payment request to either your registered mobile number OR email address. Let us know where you want to receive the payment link. After you pay, please send us a screenshot of your proof of payment so that we can assign your new device.

 

Please reach out through our Tala Contact Page: https://gotala.co/help 

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