If the phone you are currently using is in our system under the name of another one of our customers, we cannot to reassign the device to your account.
If you happen to know the previous owner of the device, kindly submit a request using our contact form and provide the following information for security and verification purposes:
- Full Name:
- Tala registered number or email address:
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Photo of your front of ID (Driver's License, UMID, Voter's ID (Digitized), Passport, SSS ID, Postal ID (NEW), PhilSys / National ID)
- If primary ID is unavailable, provide two secondary IDs such as Voter’s ID (non-digitized), Philhealth, or TIN.
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Record a short video of your request while holding your front of ID
- Sample of request: "I would like my device to be reassigned to me. It was registered to a different person before."