First, try restarting your mobile phone. If you are still encountering the error, please clear the application’s cache by following the steps below:
- Go to your Mobile Phone’s Settings
- Tap ‘Applications Manager’ or ‘Apps’
- Find the application you wish to clear its cache and/or data by swiping the screen to appropriate screen: Downloaded, Running or All
- Tap the desired app (Tala)
- Tap ‘Clear Cache’ button then tap OK button to confirm clearing the application’s cache
- Tap ‘Clear Data’ button then tap OK button to confirm clearing the application’s data
- Tap Home button to return to the standby mode
- Open Tala app again
If the problem persists, kindly send a screenshot of the error to support@tala.ph so that we can investigate further.