How can I reset or change my PIN?

If you forgot your PIN, you can reset it by following these steps:

1. Open your Tala app and tap "Forgot PIN"
2. Provide the details shown on the screen to help us verify your identity.
3. Check the verification code that we will send to your phone number via SMS.
4. Enter the verification code in your Tala app.
5. Set a new PIN for your Tala account.

If your PIN has been blocked, please submit the following details through our contact form: 

• Full Name:

• Tala registered number or email address:

• I'm requesting to reset my PIN due to    <Reason for the proposed change>__.

• Selfie holding the valid ID that you submitted when opening a Tala account

Security Tip: Never share your new PIN and other Tala account details with anyone!

Still need help? If this article didn’t resolve your concern, reach out to us through our webform and we’ll be happy to assist you.