I am unable to receive the OTP needed to transfer my funds

 

 

Please be informed that the OTP will be sent to your registered mobile number in your Tala Wallet. Kindly make sure that you have a strong carrier network signal to ensure that SMS messages are delivered to your phone.

Also, please make sure to register your SIM to be able to receive OTPs and verification codes.
Globe / TM / Gomo subscribers: new.globe.com.ph/simreg
Smart / TNT / Sun subscribers: smart.com.ph/simreg
DITO subscribers: dito.ph/RegisterDITO

 

Kindly check your message settings for the spam/blocked messages to confirm if there are no messages from us. Please also make sure to disable the SPAM protection by following the instructions below:

1. Open the Messages app
2. Click on the three dots in the upper right corner
3. Select Settings > Spam protection
4. Make sure “Enable spam protection” is toggled OFF

 

The delay in receiving the OTP typically occurs during peak hours when there is a high volume of transactions. We suggest trying to process your transaction after 3 hours. If you continue to experience the same issue, please inform us so that we can escalate the matter further.

 


If you are now using a new number that is not registered to your Tala Wallet, kindly send the following information for security and verification purposes, before we update your account:
1. Full Name:
2. Tala registered number or email address:
3. Record a short video - For your security and protection, we would like to ask you to take a video of yourself holding your government-issued ID (Driver's License, UMID, Voter's ID (Digitized), Passport, SSS ID, Postal ID (NEW), PhilSys / National ID) while stating the following: Name, Date today, and YOUR REQUEST (e.g. change my mobile number from 0922XXXXXXX to 0917XXXXXXX; link my account to my device, etc.)
4. Type your NEW mobile number:

If you do not have the primary ID from the above list, you may send two (2) secondary IDs such as Voter’s ID (non-digitized), Philhealth and TIN.

Please make sure to submit the complete requirements through our webform. 

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